Meet Operational Challenges by Adjusting Hours
From staffing issues to shifting customer behavior, operators today face many challenges that require strategic solutions. By analyzing data, operators can learn more about their demographic to reach or retain customers. Aligning operating hours with consumer habits and staff availability will help maximize business and drive growth.
Learn how to optimize business and keep diners happy despite limited staff or to meet customers’ ever-changing dining habits:
- Gather Analyzing data is critical to understanding customers’ behavior and helps operators make informed decisions about operating hours. Operators can pull these insights from point-of-sale systems, customer feedback and reviews, reservations, supply chain data and marketing analytics.
- Cater to Customer Schedules. Diners are demanding extended dining hours, like earlier breakfast service and late-night Provided their business is fully staffed, operators should consider adjusting hours to accommodate diverse lifestyles and schedules. Doing so can help boost sales and strengthen or grow the customer base.
- Adapt to Staffing Challenges. When operating with a small staff, strategically limiting hours or eliminating a breakfast or lunch shift may make more sense than extending dining hours. Instead, operators should align operating hours with peak dining periods to help reduce employee burnout, optimize labor resources and ensure that customers still receive attentive service.
By analyzing data from various inputs and making strategic decisions about open hours, operators can continue to fill their tables––even when short-staffed. How would you adjust your hours to meet these challenges? Share your ideas on Facebook or LinkedIn.
Sources:
https://www.webstaurantstore.com/blog/2214/top-foodservice-trends.html#equipment-trends
https://www.webstaurantstore.com/blog/3700/how-to-handle-a-staffing-shortage.html
https://www.revenuemanage.com/blog/is-modifying-hours-of-operation-right-for-your-restaurant/
